battleface, a specialist challenger insurtech in the travel sector has set up its own US travel insurance claims operations having previously outsourced the process. This will now align with its internal operations for sales, travel and emergency medical assistance services.
The company said, “Customers are increasingly expecting more automated real-time processes for travel insurance claims, with easy-to-understand communication, immediate updates and quick resolutions to their inquiries at the forefront of their expectations. “battleface’s tech brings a vast array of benefits to the claims management process, including filing a claim digitally from any device. It is easily supported via API across distribution partners’ platforms and leads to rapid payment via the customer’s preferred method.”
battleface’s Head of Operations, Bo Bawara, said, ““There’s been a lot of hard work behind the scenes to bring our US claims function in-house,” said Bo Bawara, Head of Operations at battleface. “We’re excited to announce this launch today in continuation of our mission to deliver relevant products and services to today’s travellers. This development gives us the ability to better understand our data and customer feedback which will help us enhance the entire customer journey, making it a speedy and successful process.”
The company has claimed that this is the “last piece of the puzzle to complete its offering for direct and partner channels” and claimed they would now be able to service customers much quicker.