Two of the largest motor insurers in the US have reimagined the way that customers can claim on their insurance. Allstate have announced that they will work with CCC Intelligent Solutions to process claims through repair shops however it’s not yet clear which locations will have this capability. Geico will also use CCC for claims submission but has been equally cagey about the shake up.
CCC PR Director Michelle Hellyar said, “For repairers, Open Shop assignments are received and processed like a DRP assignment and are clearly identified in the CCC ONE message center, making it simple to differentiate them from DRP assignments. The idea for Open Shop is to enhance collaboration between repairers and insurance carriers and helps improve the ability for each to better serve their mutual consumer.”
Hellyar added that Estimate Share “takes repairer-written and locked supplements and automatically transmits them via CCC ONE to the carrier for processing.”
“The process of submitting a supplement can be manual and time-consuming, requiring re-keying of information and a lot of back and forth between the shop and carrier.”