Airbnb amps up insurance offering

What’s happening?

Airbnb has tripled its insurance coverage and will now offer one-on-one guidance for first time hosts in an effort to help people list their homes on the platform.

The company has also created a new system, Airbnb Setup, which will match up new hosts with superhosts in a mentoring capacity. Participants will be able to chat over audio, video or message to facilitate the hosting process as well as having access to community support agents. Over 1,800 superhosts in over 80 countries have already signed up for this programme. New hosts will also be able to have an experienced guest as a debut booking.

Damage protection has also increased from $1 million to $3 million and will now cover cars, boats, art and valuables inside the host’s home.

What the key players said

Nate Blecharczyk, Airbnb co-founder, said that there will be other upgrades available to improve identity verification of guests and proprietary reservation screening technology to help put a stop to unauthorised partying.

CEO Brian Chesky this month tweeted, “I’ve heard you loud and clear—you feel like prices aren’t transparent and checkout tasks are a pain. Starting next month, you’ll be able to see the total price you’re paying up front.” 

“You shouldn’t have to do unreasonable checkout tasks, such as stripping the beds, doing the laundry, or vacuuming. But we think it’s reasonable to turn off the lights, throw food in the trash, and lock the doors—just as you would when leaving your own home.”


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